If you’re seeing “Domain not authenticated”  warning message, please review the following steps to ensure you setup the white-label support engine correctly.

Setup Video:

Upon accessing the new Unified Dashboard, enable your White-label support widget under apps. If you haven't setup the Unified Dashboard, click here.

Next, add your white-label domain for your GoHighLevel account.

Please enter your domain without “www,” “HTTP,” or “HTTPS.”

Correct format: app.examplecrm.com

Incorrect format: www.app.examplecrm.comhttp://app.examplecrm.comhttps://app.examplecrm.com

Once you add the domain, click on the embed code button and copy the code. Please note that pressing ctrl + c or command + c will not copy the code. You’ll need to click the “copy” button. 

Now, log in to your High-Level account and go to settings → company. Scroll down and paste the embed code in the “Custom Javascript” field and click “Update” on this page.

You’ll notice a small pop-up widget appear at the bottom right-hand side of the screen. Please refresh your page if you don’t see it. 

In this widget, you can search, browse articles or browse their respective categories to search for the answers to your questions. 

You may also go to the unified dashboard and click the manage button under white-label videos to enable or disable categories by article categories.

If you still see the warning message please send us an email at support@ghlexperts.com and we’ll be glad to assist you.